Terms of Service for Plus Connect under the Plus Platform

As a "Service User" under the Starter, Standard, Professional, Premium, and Corporate packages, the connection channels and number of users are determined by the selected package. You acknowledge the conditions for the use of broadcast messages on LINE OA for conversations via the platform. Conversations through the platform with the Facebook Page can continue as long as the last message from the End User was sent within the past 7 days. Feature updates for the Plus platform are available only while you continue using the platform according to the renewal cycle.

Scope and Details of Service Provision

Using the service according to the package:

• The staff will set the number of connection channels and users based solely on the selected package.
• If you wish to increase the number of channels or users, the provider will adjust according to the number selected in the add-ons, with payment required as per the presented pricing.
• The package fee includes connection service fees, designing a business workflow in one format per package, training for users after the sale based on the workflow, assisting in designing tags and closing chat reasons as specified, and ongoing usage guidance for the platform.
• The Plus Connect platform can connect to social media including LINE OA, Facebook Page, and Instagram only. Any future connections to other social media will be announced later. Users can connect additional social media only if there are remaining connection channels.
• All chat messages sent via the Plus Connect platform will be displayed for a period of one year from the date and time sent.

Conditions for Using the Platform Based on Connected Social Media

For LINE OA Connection:

• The use of Plus Connect requires connection via Webhook; each LINE OA can connect to only one Webhook (one Messaging API).
• Sending messages/chats, images, links, broadcasts, etc., in chat via Plus Connect will deduct broadcast counts as per the LINE OA package of the "Service User," with the responsibility for paying the LINE OA package fee resting solely with the "Service User." The provider has no involvement.
• Note: If the "Service User" does not pay for the broadcast package, they will not be able to send further messages until payment is made.
• If the LINE OA has previously activated Messaging API, the original provider must be known for connecting it to Plus Connect.
• Once the LINE OA is connected to the platform, all chat data will reset.
• Messages/chats sent through Plus Connect will display normally on LINE OA, but if the "Service User" sends messages directly through LINE OA (not using Plus Connect), those messages will not appear on Plus Connect.
• File sizes sent from the platform must not exceed 200MB.
• Videos sent from Plus Connect must be in .mp4 format; .MOV files must be sent as links.

For Facebook Page Connection:

• Messages/chats, images, links, and videos can continue as long as the customer replies within 7 days.
• File sizes sent from the platform must not exceed 25MB.
• Image sizes sent must not exceed 8MB.
• The Plus Connect platform can send broadcasts to the Facebook Page chat along with other social media, provided the broadcast recipient must have had a chat within the last 24 hours (from the last message from the customer).

For Instagram Connection:

• Instagram accounts must be Professional accounts under a Facebook Page, and that Facebook Page must be under Meta Business.
• Messages through Plus Connect can send texts, images, and videos only, and cannot send forms or other features from the platform.

Access to Service User Data

Plus Platform staff have no rights to publish any data of the "Service User" from the platform, including chat messages, images, and personal customer details. If assistance or technical checks are needed, the staff must inform the "Service User" of their access purpose, and the user must grant permission. The staff will only access the platform as invited by the "Service User," and have no involvement in user data on their store. Access by Plus Platform staff is strictly for auditing, correcting, and improving the user experience. In cases of any data leaks within the system, Plus Platform bears no responsibility.

Payment and Renewal Conditions

The Plus platform services are limited to the package service duration and special privileges as outlined in the quotation. The renewal price for the platform will be at the full package price as of the date the "Service User" made the payment. Renewal will include add-ons for connection channels and user numbers.

Add-ons paid along with the platform service fee:

• The renewal price for add-ons will be based on the initial payment. For example, if the add-on for users was 2 people at 8,400 THB, the renewal for the next year will also be 8,400 THB.

Add-ons paid after starting the platform:

• Additional add-ons will be priced based on the current price on the date the add-on is requested, deducting the months already used to calculate the price for the remaining months. For instance, if an add-on for a connection channel costs 7,000 THB and is requested after 6 months of service, the payment due will be 3,500 THB (for the remaining 6 months). The amount due for the next renewal will still be 7,000 THB (full year service).

Note: Add-ons for connection channels and user numbers cannot be decreased after being added, including LINE OA, Facebook Page, Instagram, and future connection channels. Additionally, user numbers cannot be decreased after they have been increased, with pricing based on the date of the primary package payment and will not change according to future package pricing.

The "Service User" will be contacted by the AUTODIGI CO., LTD. staff 1-2 months in advance regarding renewal. Early renewal will commence from the end date of the previous service, with no disruption to access to the platform.

If there is no payment for renewal, the "Service User" will lose access to the platform until payment is made. The system will maintain connection status for an additional 30 days; if no renewal payment is received, connections will be unlinked from the Plus Connect platform.

If the "Service User" agrees and completes the payment, the company reserves the right to refuse any refunds for services already paid.

Service Hours

Plus Platform Support Team

• Provides guidance on usage, receives problem reports, and coordinates with relevant teams for improvements.
• Operating Hours: Monday to Friday, 9:00 AM - 6:00 PM.
• Contact: 02-029-1288 or 02-029-1200 ext. 4.

Customer Service Team (Central)

• Handles emergencies and coordinates with relevant teams.
• Operating Hours: Monday to Friday, 8:00 AM - 9:00 PM; Saturday-Sunday (Public Holidays), 9:00 AM - 6:00 PM.
• Contact: 02-029-1200, press 0.

Developer Team

• Responsible for system development, monitoring, and troubleshooting.
• Operating Hours: Monday to Friday, 9:00 AM - 7:00 PM.